SHIPPING FOR THE FOOTBALL LIFE
USA Shipments offer UPS and United States Postal Service as methods of shipment. All international orders will be shipped via DHL International. We are not responsible for any theft, loss, or taxes, and duties when shipping internationally.
Please understand that we are a small company and it takes us a bit longer to get orders out than you may be used to. We strive to get all orders packed and shipped out within a weeks time from receipt. We typically ship 1-2 times a week usually on Mondays and Thursdays.
You will receive an order confirmation email once your order is received from info@vitacalcio.com. You will also receive a shipping confirmation once your order is shipped. If you have not gotten any confirmations please check your spam for the address listed above.
We are not in the office during the weekends. We also do not ship on holidays. However, we do check our e-mail occasionally, to make sure everything is running smooth.
PLEASE NOTE:
Once your order has left our facility, the third party carrier becomes responsible for the package. If in the unlikely case that your package is lost or stolen after the carrier has marked your package as “delivered,” we will be happy to assist you with contacting the carrier, however we will not be responsible for replacing, refunding, or crediting the item or shipping costs back to you.
No signature will be required for any UPS shipments.
UPS will take 3-4 business days to deliver, starting from when you receive your confirmation email. If shipping to the 'East Coast' it typically takes around 5-7 business days.
The area you live in will determine the cost of shipping, dependent on whether it is a residential or business area.
World Wide Shipping
Standard delivery is 7-15 working days, depending on the service you choose. Customs of each country may delay this time. The shipping cost will depend on size and weight of your package. With DHL International, once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. A signature may be required upon delivery. If the carrier is unable to reach you, a door tag number will be issued. Check with your local postal service location to ensure you can get your package.
International orders
To ensure your package is delivered with out issues, always add your phone number and email address upon placing an order. We use DHL International only, and they may try to contact you in regards to your order/delivery. Also, please be advised that we are not responsible for any duty or customs fees you may incur. If you decide to not pay the fee, the package will be sent back to us and only the product will be refunded. Before making a purchase, take this information into consideration.
Please note, your parcel can be delayed by customs, we have no control over this and can not supply any details why or how long your parcel could be delayed.
WHY DO YOU NOT SHIP TO PO BOX?
UPS Air or UPS ground can not deliver to a PO Box address.
Please use the USPS shipping option if you have a PO box address.
“WHY WAS I REFUNDED FOR AN ITEM ON MY ORDER?”
Ordinarily the item was unavailable or out of stock, due to multiple orders placed at the same time.
“WHEN WILL MY ORDER SHIP?”
Orders will ship, once you receive the confirmation e mail that your order is complete.
“I DIDN’T RECEIVE MY TRACKING INFORMATION”
Please do check your spam folder, as from time to time our emails we send out get caught up in there.
“I HAVEN’T RECEIVED MY REFUND”
Refunds are generated as soon as possible, and will take two – three business days for your credit card or bank to process.
Any changes, adjustments or refunds made against your order, you will receive an automatic e-mail explaining this.
Any questions? Please email info@vitacalcio.com
